Privacy

Privacy Policy

Your privacy is important to us. This policy explains how Katos India Pvt. Ltd. collects, uses, and protects your personal information.

Last Updated: July 2, 2026

1. Introduction

Katos India Pvt. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the "Platform"). Please read this policy carefully. By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, date of birth, and government-issued ID (for driver and vendor verification).
  • Location Data: GPS coordinates, pickup and drop-off locations, and travel history.
  • Payment Information: Payment method details, billing address, and transaction history.
  • Device Information: IP address, browser type, device model, operating system, and app version.
  • Usage Data: Pages visited, features used, time spent, and interaction logs.
  • Communication Data: Messages, feedback, and support requests.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our services.
  • To process bookings, payments, and refunds.
  • To verify driver and vendor credentials.
  • To send you ride confirmations, updates, and promotional offers.
  • To respond to your inquiries and provide customer support.
  • To monitor and analyze usage patterns for platform improvement.
  • To ensure safety and prevent fraud.
  • To comply with legal obligations.

4. Sharing Your Information

We may share your information with:

  • Drivers and Vendors: To facilitate ride bookings and service delivery.
  • Service Providers: Third-party payment processors, cloud hosting providers, and analytics partners who assist us in operating the Platform.
  • Legal Authorities: If required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your information, subject to legal obligations.
  • Objection: Object to the processing of your information for certain purposes.
  • Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at privacy@travel.katos.in.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Platform.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the Platform after changes constitute your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Katos India Pvt. Ltd.
CF-1107, Fusion Ufairia, Sector 16B, Greater Noida West, UP - 201318
Email: privacy@travel.katos.in
Phone: 8181810816